The guide has been written to help mortgage intermediaries in an increasingly regulated world, for example the introduction of Treating Customers Fairly and the role of the Financial Ombudsman Service. The guide is available at a discount rate to AMI members with all profits going to the trade body.
The guide includes contributions from leading industry practitioners including Ray Boulger of Charcol, Sally Laker of Mortgage Intelligence and Loretta Minghella, chief executive of the Financial Services Compensation Scheme. The foreword is provided by John Gummer MP, AMI chairman, and Sir Callum McCarthy, chairman of the Financial Services Authority (FSA).
Chris Cummings, director-general of AMI, said: “I am delighted that a number of leading figures in the industry contributed chapters, introductions, and most importantly their views, to this work.
“This guide will provide a ‘stake in the ground’ of industry practice that should become invaluable in the years ahead. It provides a body of work which firms can draw upon if challenged in later years. Practitioners will be able to use the contents of this book, provided by their peers, as a way of benchmarking their advice process and perhaps even outcomes, against market expectations.”
Sir Callum McCarthy, chairman of the FSA, said: “It is a contribution to spreading understanding of what works and what is problematic – with suggested solutions to problems, based on case studies and analysis. I welcome this approach. This is how standards can be raised and real benefits brought to consumers.”
The Guide is available at a special discount price of £49 for AMI members.
