For example, a client with a good credit rating and full employment references comes for a mortgage and the intermediary places them with a non-conforming self-certification scheme for the larger procuration fee. The client might fully understand all the charges and early repayment penalties and be pleased with the mortgage, blissfully unaware that they have been screwed, and could have had a lower, high street product rate.
TCF is not about a happy or well informed client, but that you have done the best job for that client.
John Dixon
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