The training programme has been designed to help the industry prepare for the introduction of HIPs. It has been commissioned and fully funded by Rightmove. Early analysis of the usage statistics and feedback from member agent’s suggests many Rightmove Members are using this training programme as their de facto HIPs preparation for 1 June.
Miles Shipside, commercial director of Rightmove, commented: “We are simply amazed at the early success of the HIPs training programme. We knew our members needed to focus on preparing their customers and employees for this huge change in the way residential properties are marketed. Over 3,500 Agents benefiting in the first 2 weeks of launch clearly highlights the value placed on this time efficient and cost effective solution. Many agents that successfully pass the exam are also using their personalised certificates in their marketing. We are encouraging all our members to complete the training before 1 June but will keep it available in Rightmoveplus ongoing to help members train new staff.”
The Rightmove training programme consists of 7 modules ranging from contents of a HIP to buyer and seller specifics.
The modular approach enables staff to dip in and out at their convenience so it can fit around their working day. At the end of the 1½ hour course candidates can take an examination to test their understanding of the material. Upon successful completion candidates can print a personalised certificate in recognition of their achievement.
John Halman, managing director of Gascoigne Halman, a multi-branch Independent Agent in Cheshire, commented: “We welcome Rightmove’s timely delivery of their free online HIPs training and will be encouraging over 80 staff members across our 16 branches to complete the course and print their personalised certificates before 1 June”.
Shipside added: “As well as preparing your business for 1 June, this training programme could also prove to be valuable documentary evidence of an agents due diligence to the Ombudsman or Trading Standards should there be any consumer complaints.”
