Julian Hartley, mortgage director at ING, said: “Given that we only really kicked in our mortgage lending at the end of 2009 we haven’t had too many mortgages maturing yet. But we’re now looking at how we deal with retention as customers on 2-year fixes and trackers come to the end of their deals and to what extent we involve the broker in that process.
“We’ve looked at what the competition does and some pay another proc fee while others won’t. ING does pay an additional proc fee in other countries that we lend in.”
And he added: “The deliberations about what we do in the UK haven’t yet finished but my expectation would be that we try to be customer focused and brokers are our customers.”
ING lent direct to consumers until April last year when it launched a pilot distribution with Legal & General Mortgage Club.
Since then it has extended distribution to Sesame, Openwork and Personal Touch Financial Services.
Michael Aldridge, sales director at London & Country, said: "ING is an example of an innovative and fast thinking lender that came quickly to market. We've always been impressed with how quickly they've moved and how flexible they are. Paying brokers rentention fees is symptomatic of the lender itself and we would like to see it happen."
Currently Halifax and Woolwich pay brokers retention fees.
