In reaching this decision, Fitch took into account ‘HML’s long tenure (over 19 years) of administering UK residential mortgage loans, including 10 years of servicing RMBS’, as well as its ‘diversified client base and continued support from its parent company, Skipton Building Society’.
HML’s call centre was singled out for particular praise by Fitch, described as ‘excellent… compared to other UK rated residential servicers’.
To quote from the Fitch report, written by Edward Register and Mark Wilder:
‘Fitch also notes the ongoing commitment to business development driven in part by the new senior managers, with a focus on technology, arrears management and operations. Fitch believes these initiatives are key to HML’s continued success in attracting new servicing mandates and will help the company maintain the high quality servicing standards while keeping to its fairly aggressive growth targets.’
Paul Fenn, development director of HML, says: “We’re delighted that Fitch has decided to affirm our strong servicer ratings, and I’m also proud of their extremely positive comments about our servicing standards, our call centre, and our commitment to technology, arrears management and operations – all of them vital issues for the mortgage industry today. This is a great compliment to our people in all parts of the business, and provides independent, objective evidence that we are well placed to continue the successful growth of HML’s business.”
