In the first instance of the FSA taking action against a lifetime mortgage adviser, Minel has been fined £10,500 for exposing consumers to the risk of being sold an unsuitable lifetime mortgage.
The firm has now agreed to stop selling lifetime mortgages.
In addition, the Newcastle-based firm has to review its sales of lifetime mortgages from 9 November 2004 to 9 December 2005, and to compensate customers for any loss caused by unsuitable advice.
By agreeing to settle at an early stage of the investigation, Minel qualified for a 30 per cent discount of the fine under the executive settlement procedures. The full fine would have been £15,000.
The FSA discovered persistent record keeping failures and systems and controls deficiencies during visits to the firm as part of its thematic work on equity release advice:
- Minel had insufficient procedures for controlling its lifetime mortgage business and the quality of advice provided;
- It failed to record sufficient information about customers' personal and financial circumstances to establish their needs and objectives, and to demonstrate the suitability of its recommendations;
- And, despite lifetime mortgages being a higher risk product, Minel did not have any specific training and competence procedures for training staff or ensuring effective monitoring of competence.
"Firms must have appropriate systems and controls in place to ensure that suitable advice is given on these products even where, as in this case, a firm is writing low volumes of business.
"This is the first time we have taken such action against a lifetime mortgage adviser, and the combination of a fine, a past business review, and ceasing all lifetime mortgage business should leave firms in no doubt that the FSA will hold them to account if they fail to treat their customers fairly."
