The significant backlog in applications being experienced by the business had begun to impinge on service and as a result the lender has strongly emphasised the need for all applications to be fully packaged up before submission.
A spokesperson for Future Mortgages said that it had now put 'a sensible and well thought-out programme' in place to help manage the back-up of business.
They added: "We are a victim of our own success in the second secured loans market. This is because we remain committed to the market and have products which our brokers obviously rate highly.
"Future's first mortgage products are not affected by this backlog"
It is anticipated that this administrative clog will be fully cleared within the next two weeks, at which point Future will resume business as usual.
However in the interim, underwriters will not be accepting phone calls from brokers. Instead all queries should be directed to the adviser's BDM.
