The new service is the latest development to the overall GHL Group proposition, which has been evolving since the merger of Guaranteed and Genesis Home Loans a year ago.
The service will enable GHL’s brokers to track a case through the process to completion, with all the case updates appearing immediately as they are keyed.
As with the current case tracking facility, this approach removes the middle underwriting process, enabling the lender to return details of any additional requirements.
Brokers using GHL’s second charge facility can log onto the website as they would normally and gain access to live case tracking data. This enables them to send case notes and uploads of required documents, which automatically records the details against that case to GHL.
Brokers can view all case notes from the date the case was received by GHL through to completion, receiving e-mail notification when one of their cases has been updated with a new case note.
This latest development to GHL’s online offering compliments the already successful second charge DIP (decision in principle), which offers both appointed representatives (AR) and directly authorised (DA) advisers the opportunity of submitting their secured loan enquiries to be sourced and placed with one of the well-known providers on the GHL Group panel.
Once the client’s details have been entered into the DIP, the information is submitted direct to the secured lending department using a ‘one-click’ process. When the most suitable lender from the GHL panel has been sourced, an e-mail alert is sent notifying a DIP response has been entered onto the website ready for viewing. The whole process offers a turnaround time of no more than four working hours.
If the client then wishes to proceed with the recommended product and provider, the user can also access copies of the application forms for all the panel lenders. These can be viewed, downloaded or printed as required.
GHL Group e-commerce and IT director, Neville Sharman, said: “Our second charge lending service has proven to be a huge success, which is why we have extended this facility to include live case tracking. This type of lending is becoming increasingly popular and we see this latest development as ideal tool to help realise that potential.”
