The announcement is the next phase of development of its group websites.
This enhancement is a breakthrough in working towards a paperless packaging process, and one that represents a step forward in creating an e-commerce solution that is unrivalled by all but the major lenders.
The new facility allows the exchange of documentation via the web based Case Tracking facility, between brokers and the Maidstone-based packaging department, as well as between the group’s network of packagers and the Warmington-based branded lending department.
For the first time, users can upload an electronic document, for example a utility bill or a lender’s yearly statement, to the case notes section of any given mortgage application as well as add accompanying notes. Uploaded documents can then be viewed along with any notes, by simply logging-in to that particular case on the website.
Documents can be scanned and saved in various different formats, and a ‘Help’ function has been created to ensure the facility is easy to use for those utilising the service for the first time. The whole process of uploading documents takes a matter of seconds as opposed to the traditional document transfer methods of either posting or faxing, which can delay the packaging of a case by a day or more.
Nowhere is the subject of saving time more crucial than when a mortgage offer is issued and sent to all parties involved in the mortgage transaction, and it is here that the facility comes into its own. Now, when an offer is issued in-house from one of the group’s fifteen lenders, it is uploaded to the website within minutes of receipt and available to view and print by the broker or packager. With the launch of this online document function, all offers received by GHL Group are now being uploaded to the website, rather than be posted out manually.
Neville Sharman, operations director of GHL Group, said: “We are very excited about the launch of this document upload service which will dramatically change how quickly and efficiently we process our packaged business. It is, as far as we know, unique to our network, and a testament to the time and money we are investing in raising the level of e-commerce within our company, to new heights. The benefits to all that choose to utilise this time saving facility are numerous, and we are sure that within time it will become an integral part of how our brokers and packagers conduct their mortgage business. We firmly believe that the future of packaging and indeed of our network, relies heavily on leading the way with such technology and to that end, we remain committed to achieving this aim both now and in the years ahead.”
