Sandi Moon joins the five-member board and aims to ensure the company continues to examine opportunities and enhance processes currently adopted in its branded, packaging and sales support departments.
GHL invested a significant amount of time during 2006 to improve its overall customer service offering with the use of technology. Moon is keen to further develop this throughout 2007 and build on its service reputation.
Formerly of Barclays Bank, Moon joins GHL with similar responsibilities after previously fulfilling the role of senior operations manager.
She said following her appointment: "Over the next few weeks I will be looking at our current processes and seeing if we can find any ways to further improve our service, customer experience and staff satisfaction. By making these improvements we can only encourage new business into GHL Group.
"I believe the success of a company is the responsibility of all employees and every contribution an individual makes does make a difference. A good leader is followed by a great team and I am looking to bring even more inspiration to the staff – these are the people who have helped make GHL the successful company it is today.”
John Smith, sales & marketing director, believed: “We have taken considerable time in looking for the right operations director and interviewed varying individuals. Sandi, however, fit the bill perfectly. She is a firm believer in people, job satisfaction and customer service. Last year we invested a lot of time improving processes and customer service and Sandi can now use the foundation we laid to make an even bigger difference in a forward direction for GHL Group.”
