Following Royal Mail's plans to strike between Thursday 4 October and Tuesday 9 October, concerns have been expressed over how intermediaries will conduct normal business and progress existing cases.
Julie Gaskin, corporate relations manager for GMAC-RFC has reassured intermediaries that business will carry on as usual: “Our customers can be rest assured that work will carry on as normal at GMAC-RFC’s offices. Systems in place mean that the forthcoming strikes will pose no threat to cases being turned around during this period.
"Our advanced POSO technology means brokers and packagers will not experience delays in service to obtain a mortgage offer. They also have the option of submitting the application on-line so their reputation remains intact and there will be no additional stress.
“Other lenders who do not have the technology in place are likely to be severely affected by this strike. Four days is a long time when you’re waiting for a mortgage offer to come through and having to wait so long for an answer will not improve relationships between brokers and their clients."
It is situations like these where lenders' online systems really come to the fore. Those without any form of online support for brokers could run into difficulties and relationships between the broker and the client could become strained when it comes to meeting specific deadlines.
“Even for the few cases that we require any supporting documents, we allow our brokers and partners to either email, scan or fax the information over to us. We plan to carry on regardless of the strike and will continue to provide high standards of service to all our customers," concluded Gaskin.
