Hanley Economic Building Society has announced that it will hold weekly broker case discussion forums, giving brokers direct access to senior underwriting decision-makers
Hanley Economic Building Society has announced that it will hold weekly broker case discussion forums, giving brokers direct access to senior underwriting decision-makers.
The new initiative, which starts today, January 7, aims to streamline mortgage applications for intermediaries and accelerate decisions on complex cases. It also seeks to improve collaboration between the building society and its intermediary partners while addressing brokers’ requests for more accessible decision-making processes.
The 30-minute sessions, hosted via Microsoft Teams every Tuesday at 12pm, allow brokers to discuss challenging cases with Hanley Economic’s underwriting team leader and head of commercial performance.
The sessions will cover complex scenarios, including self-build mortgages, shared ownership, and retirement interest-only cases. Brokers will receive real-time advice, helping them better serve clients and navigate the mutual’s range of lending options.
David Lownds (pictured), head of products and marketing at Hanley Economic Building Society, said the forum was designed to respond to brokers’ needs and strengthen partnerships across the mortgage market.
“This initiative, introduced in response to direct broker feedback, has been designed to simplify the application process and enhance collaboration, enabling brokers to effectively tackle even the most complex cases in partnership with our key decision-makers,” Lownds said.
“Our goal is to equip brokers with the resources and support they need to achieve the best outcomes for their clients. We hope this forum will prove to be another valuable step in strengthening relationships with our valued intermediary partners.”
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