96% also considered the mortgage team’s knowledge to be good or excellent. Comments from respondents mentioned their ‘flexible approach’, praising them for making decisions and seeing them through. An aspect of service that earned high praise was that an intermediary could discuss a case directly with the underwriter dealing with it.
Mark Sismey-Durrant, chief executive, commented:
‘We are delighted by these results, but not surprised. Since we launched our mortgage operation in 2003, we set out to provide intermediaries with service second to none, so they can offer an equally professional service to their own clients. We employ skilled underwriters, who can find the best structure for a mortgage proposal, we have a fantastic and enthusiastic team and we limit our distribution so we can maintain service standards at all times. The findings of this survey vindicate our approach, with many of the respondents citing Heritable Bank as the lender offering them the best service.’
Heritable Bank is a niche mortgage lender, providing self-certification, buy to let and semi-commercial mortgages, as well as status mortgages. The Bank specialises in providing mortgages for unusual applications which nonetheless represent a good credit risk. The Bank has recently launched a new range of LIBOR-linked interest rate mortgages.
