Mortgage network announces new arrival
Mortgage and protection network HL Partnership has announced the appointment of Joanne Osborne to the role of head of operational compliance.
The new role further strengthens the network’s compliance function following recent additions to the face-to-face field supervision team. It focusses on working with advisers to enhance the quality of customer files and to help them meet the ever-evolving financial promotions guidance as digital marketing plans and campaigns grow in number.
Osborne has 30 years of financial services distribution experience, supervising ARs, providing support to new advisers, and offering learning and development assistance.
“I am excited to be working in a network that has great customer outcomes at the heart of its business,” Osborne said. “With my experience, I hope to bring knowledge and guidance to the team, which in turn will help HLP advisers meet the growing needs of the customer, especially at a time when consumer duty will place a greater emphasis on the role of advice.”
Osborne will be reporting to HL Partnership’s compliance director, Kay Leslie, who welcomed the appointment.
“It is great to see that HLP can attract people of the calibre of Joanne to join its management team and bring with them the expertise that influences great customer outcomes. I look forward to working closely with her to help shape our compliance support for members now and in the future,” Leslie said.
