As part of its Special Servicing HML will be providing a full panel management service to those clients that require it, and over the past few months a rigorous procurement process has been undertaken to appoint service providers for field counselling, litigation and asset management.
The companies will provide field counsellors for HML’s Special Servicing clients – visiting customers from post completion through to pre eviction.
Paul Fenn, managing director of HML’s Special Servicing, said: “We are committed to dealing with our clients’ customers with compassion and empathy for the individual’s financial circumstances, in accordance with the key principles of Treating Customers Fairly. Field counselling is an integral part of understanding a customer’s problems and consequently agreeing a course of action that best suits both the customer and the client.”
HML’s Special Servicing proposition was launched in December 2008. In recent months the company has undergone a rebranding, acquired Baseline Capital Limited and has announced the integration of Scarborough based Specialist Mortgage Services (SMS), giving HML a fifth UK site to sit alongside Skipton, Padiham, Glasgow and Londonderry.
