Virgin Money and Nationwide were also impacted
Several of the top high street lenders hit the headlines for the wrong reasons over the weekend with many customers still waiting for payments to go through following a glitch that rocked thousands.
Among those affected were customers of Barclays, HSBC, Nationwide and Virgin Money – who were told the problem had been fixed following an issue that impacted the system operating payments between individuals and firms. However, while some payments cleared before the end of the week, the BBC reports that others are still waiting.
Its report quoted Peter Carroll, who runs Tendo, a public affairs company. He claimed yesterday that 12 of 16 employees had still not been paid. He banks with Virgin Money. “We’re now on the third day and still waiting,” he claimed.
In response, the bank said that “new payments are now flowing normally” and claimed to have cleared the backlog during the weekend.
HSBC suggested in an ITV report that it was impacted by two issues – one affected mobile banking and personal online banking, which was, largely, quickly resolved. It noted on Friday that customers sending payments may see a slow response or receive failure notices. It advised customers to check with the intended recipients.
Many customers expressed added concerns over the lack of physical banks on the high street, meaning their access to services was further limited.
Response from payment system operator
Meanwhile, Pay UK, which operates the payment system said it was “continuing to work with our customers, the banks, to ensure services return to normal.”
Apologies were issued by HSBC, Barclays, Virgin Money and Nationwide on Friday following the delays. The latter claimed its backlog had been cleared on Friday.
Friday was, of course, the final working day of the month – meaning that a host of salary and pension payments were impacted.
Did you experience the banking glitch on Friday? Leave a comment below with your experiences.
