Mortgageintroduer.com has teamed up with loanoptions.co.uk to launch a brand new section giving you all the assistance you need to make your business website a successful one. The website toolkit also offers you the chance to get a free website built specifically to suit your business needs.
Correction
We would like to clarify that the picture in last week’s edition of Mortgage Introducer was not Steve Baker of Openwork. We would like to apologise for any inconvenience caused.
Threesixty launches IFA tool
Threesixty has launched a tool to assist IFAs in assessing and demonstrating their compliance with the FSA’s ‘Treating Customers Fairly’.
The TCF Monitor includes three sections. In the first section, IFAs record objective statistics, such as the number of customer complaints received and persistency rates. In the second part they assess the subjective opinions of employees within their firms, with a detailed questionnaire to ask staff and management how closely they believe their firm is meeting the TCF requirements. In the third part, questionnaires are provided for clients, gauging whether they believe they were treated fairly.
The research showed that 69 per cent of intermediaries reported an increase in the number of applicants requesting flexible features on their tracker mortgages from last year.
