With 25 year’s experience in the financial services industry at the Woolwich, John has been a key driver in developing innovation within the bank. He was instrumental in developing the ‘Open Plan’ concept - an integrated personalized banking system, which can be customized to meet individual needs. The concept has been a success with over a million customers on Open Plan, each with three or more products (twice the national average).
This flexible approach to creating market leading solutions meshes well with the Institute’s direction for the new millennium. The Institute of Financial Services (ifs), official brand of the CIB, has set itself apart from other education providers in its innovative solutions-based approach to developing and delivering education to the financial services industry.
