vScreen is a digital customer engagement solution that allows advisers to provide the benefits of a face to face meeting remotely.
Stephen Lowe, group communications director from Just Retirement, said: “This year has seen some big changes in the pension and advice market. Just Retirement has invested in refreshed products, new tool and capabilities to support our intermediary partners through these changes and the addition of vScreen is part of our investment.
“Our account managers have been delighted to have a screen sharing capability like vScreen to help our intermediaries engage with our new proposition and to help them understand how to use the new web capabilities we have deployed for them. The added benefit for the individual intermediary is that they can earn CPD (Continuing Professional Development) credits for particular vScreen sessions they complete with Just Retirement colleagues.”
Bill Safran, CEO of Vizolution, added: “Just Retirement is a hugely innovative and successful company are we are very pleased that they will be embedding vScreen in their business to further support intermediaries. During the pilot customer satisfaction was 93% which clearly demonstrates that the solution is both effective and engaging. We are confident that by adding a visual element through the use of vScreen will enable higher levels of interaction, understanding and engagement.”
One of the key benefits of vScreen is the simplicity of the system and the ease with which intermediaries can enter a vScreen session.
Intermediaries don’t need to download any software as vScreen operates over the internet; all that is needed is access to the internet from any device, whether a PC, Mac, tablet or smart phone. The vScreen technology is designed to eliminate all issues with firewalls, pop-up blockers, downloads and other computer settings. This ensures that a vScreen session works first time, every time.
