The lender, which this week increased its maximum LTV to 90%, invested in resources to enhance the service it provides brokers and increase its ability to deliver intelligent lending for real people through intermediaries.
Kensington has also, for the first time in its history, integrated its underwriting and operations departments to produce one team that is dedicated to delivering decisions and processing applications efficiently and accurately. Going forward for new business this team will provide an integrated journey for applications submitted by intermediaries.
Charles Morley, head of sales at Kensington, says: “At Kensington we are dedicated to supporting mortgage intermediaries and helping them to grow their business.
“One way of doing this is by maintaining our focus on competitive pricing and innovative products that align to our principles of responsible, sustainable and intelligent lending.
“But we recognise that this approach must be accompanied with a commitment to service and have invested heavily in putting in place the right resource and processes to provide intermediaries with a complete propositon they can be confident in."
