The service initiatives include abuddy system, live web chat function and portfolio submission support to streamline the application process.
Kent Reliance has launched three new initiatives for its broker partners as part of its ongoing KRFI Service Enhancement Programme.
The service initiatives include abuddy system - each senior business development manager (SBDM) has an assigned “buddy” on the broker liaison team (BLT) who can be contacted if the broker’s SBDM is unavailable, enabling brokers to get a swift response to their queries.
Additionally there is a live web chat function and portfolio submission support to streamline the application process.
Simon Cockerill, head of sales at OneSavings Bank, added: “It’s been an exciting year with plenty of development and rapid sales expansion but we’ve never lost sight of what our brokers are asking for.
"Over the last few months we’ve been working on a number of initiatives to help brokers with their heavy workloads and these service enhancements form a key part of these improvements.”
This latest improvement to the KRFI Service Enhancement Programme follows the recent expansion of their sales team to ensure national coverage reach as well as increase broker access to its award winning specialist mortgage product range.
