Karen Monaghan, Kingsland’s MD said ‘ The evidence so far suggests that while brokers want to abide by the new regime, many have not made the change of mindset where they realise that the responsibility for getting things right lies with them.
She added ‘Kingsland’s clients are coached to understand that the only way to succeed is to put the new compliance process at the heart of their businesses. The FSA expect us all to interpret the new rules in such a way as to make sure that customers needs are at the centre of our thinking and activity and that we demonstrate at any time that we have hard evidence to back up that activity.’
