Stewart Bannister, marketing communications manager, said, "Our existing website had served us well for many years, but we are always looking to enhance and improve our customer service. This new design is very user friendly and easy to navigate due to the enhanced design features. We offer ‘real time' updates, which ensure that people can take advantage of our market leading savings products as soon as they are launched.
"Our online service for mortgage intermediaries was already award winning, as we received a coveted 5 Star award in this year's FT Adviser Online Service Awards. It has now been improved even further with this new design.”
The most recent independent customer research gave Leeds Building Society a 93% customer satisfaction rating based on the responses from customers who had recently interacted with the society in branch, contacted its Call Centre or opened a new account.
Bannister continued: "The improvements the Society has made to its online proposition will help the Society improve its, already impressive, customer satisfaction rating of 93%. I am proud that all of the enhancements we have introduced have been as a result of the creativity and skill of our own in-house team, rather than being reliant on third parties."
