Reshuffle aims to enhance retirement planning services
Legal & General Retail has announced a reshuffle of its executive team, including leadership changes within its Home Finance business.
Craig Brown (pictured left), who formerly led the Home Finance division, will now assume the role of chief operating officer for the Retail division. His new position entails oversight of operations across various segments, including Retail Protection, Annuities, Workplace Savings, and Home Finance.
Brown, a part of Legal & General since 2012, has vast experience across commercial and operational roles and is expected to contribute a blend of strategic insight, customer-centric focus, and leadership skills.
In a parallel move, Lorna Shah (pictured right), previously managing director for Retail Retirement, is set to lead the Home Finance business in addition to her current responsibilities.
Shah’s prior experience as chief financial officer for Legal & General Retail Retirement and her role on the Home Finance board is expected to have prepared her to spearhead efforts in integrating later life mortgages with mainstream retirement planning, as well as fostering greater synergy between the Annuities and Home Finance divisions.
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Furthermore, Paula Llewellyn, the Retail division’s chief marketing officer and direct managing director, will expand her duties to include leading the division’s overall strategic direction.
“As a leading provider of savings, protection, and retirement products, we remain focused on helping our customers manage their assets and income to achieve their life goals – whether that is helping to protect their income when life gets tough, grow their savings to enjoy retirement, or accessing housing equity to supplement retirement savings,” said Bernie Hickman, chief executive at Legal & General Retail.
“Joining up our businesses to create a single customer service and engagement platform is a key part of our customer centric vision for the Retail division. The changes I have announced today set us up to accelerate the growth of our business and deliver the best outcomes for our Retail customers, helping them navigate through challenging economic times and providing them with peace of mind that they are being looked after by a trusted brand.”
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