A Mortgage Introducer source, who wished to remain anonymous, said he consistently found inaccurate product information on Trigold and criticised lenders for not ensuring it was correct.
He cited Bristol & West and Kensington as two most recent examples, but said ‘numerous’ other lenders were also guilty.
He said he had approached Kensington about a problem on its status range on Trigold, but was told it was an issue for Trigold. Yet, the source maintained the information should be the responsibility of the lender.
He said: “If lenders accept, as we all do, that sourcing systems carry their products, they must ensure the information is correct. Why should brokers pay the price of apologising to clients for a lender’s total lack of interest? The whole basis of ‘Treating Customers Fairly’ comes from having correct information to work with at the very start of the transaction. Without it, brokers are always at risk of wrongly advising clients.”
Alex Hammond, PR manager for Kensington, said: “All the data is correct at the time we send it to the sourcing systems. We attempt to verify the information as soon as we can, but there are thousands of combinations of product to be verified and that can take some time. If we’re alerted to any inaccuracy, we will fix it straightaway.”
David Thompson, sales director for Trigold, commented: “It’s a matter of both parties working in unison.”
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