The bridging lender allows brokers to access their cases at any time and view the progress of applications. The system also allows users to see the correspondence and documentation between the lender, broker, solicitors and applicant.
Jointly developed between lenders and brokers with IT partners consulted, the system is available to registered members of Link Lending.
John Maclean, managing director of Link Lending, commented: “This latest addition to Link Lending’s communications technology has not been designed to replace the human element and stop brokers calling us. We are keen to stress that the class leading service standards we have brought to the sector will continue and we welcome any queries that brokers need to discuss.
“However, brokers may need to check out the progress of their cases earlier and later than our office hours – especially in a lending sector that is characterised by clients that are often seeking very fast offers and advances. We believe that our new case-tracking service, combined with our other unique lending features such as rates from plus 0.75 per cent, exclusive daily interest guarantee and no minimum loan terms or exit fees, makes our proposition to intermediaries unique.”
Michelle Moran, mortgage adviser at Plan Invest Group Limited, commented: “Where we can track case progress electronically it does help, and I feel it is a service that financial companies should be offering now.”
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