A staggering 70 per cent of branch managers across the UK say that they have seen an increase in the number of customers coming through their doors to discuss concerns they have about their finances, with half claiming an increase in customers asking for general budgeting advice to help them get their finances in order.
Following feedback from branch managers and to support customers during these uncertain economic times, Lloyds TSB is running a nationwide campaign to promote the guidance and support available in its branches from ‘financial health specialists'.
The trained specialists are available in Lloyds TSB branches all over the UK, and from 8 November, also in Saturday opening branches. Customers can also call 0845 300 0000 or visit lloydstsb.com for advice and guidance on managing their money - and to locate their nearest financial health specialist.
Graham Lindsay, Managing Director, Customer Experience, said: "We've been talking to our branch managers all over the country to find out how we can best support our customers during these uncertain times.
"We have always urged customers to talk to us if they are worried about their finances. But, we know how hard it can be for some customers to speak to us about their concerns.
"Facing financial worries is always the best policy and having a plan of action puts you back in control. Our financial health specialists have been trained to help customers review their finances, manage their money better and give tailored guidance and support."
Lloyds TSB research found customers main concerns are:-
* 77 per cent worried about staying within their overdraft limit each month
* 47 per cent struggling to keep up with loan repayments
* 44 per cent struggling to meet credit card repayments
* 32 per cent keeping on top of their mortgage repayments
* 28 per cent are worried about the prospect of being unemployed
* 22 per cent concerned that they have difficulty saving each month
