esigned to speed up the applications process.
Brokers who use the service will have access to a dedicated case manager through the introducer helpdesk. For those who submit cases online, Loanoptions.co.uk said the introducer and customer will both receive a call back as soon as the enquiry is received. Loanoptions.co.uk confirmed that 50 per cent of its business was currently conducted online.
Announcing the launch, Andy Moody, managing director of Loanoptions.co.uk, said: “Service is the major aspect on which we have built our business. The rapid referral service is just another stage in the evolution of the next level of customer service.”
James Cotton, mortgage specialist at London & Country, said: “I can see this being popular among some brokers. Nowadays much depends on the offer and how quickly and efficiently it can be produced. Service is now just as important as product pricing. For some brokers who find the admin a burden, this service could help, but will obviously depend on the cost and how well it works.”
Kim Barrett, proprietor at KS Barrett & Associates added: “Intermediaries should know what lenders require and although there may be elements of some cases that require further attention, these should be minimal.”
