The guide has been written in plain English throughout and can now be found on LV=’s adviser site. To be as generally useful as possible to advisers, the guide does not solely list the illnesses that LV= covers under its own critical illness policy.
Mark Jones, LV= head of protection, said: “Advisers can’t be expected to have the medical background of a doctor, with complete understanding of all the definitions of the critical illnesses covered.
“We want to try to make it as easy as possible to explain what the medical terms covered under a critical illness plan actually mean, without having to wade through pages and pages of product literature. We think this will help advisers in their conversations with clients, and ultimately, give clients greater confidence in the product they are buying.”
Alan Lakey, senior partner, Highclere Financial Services, said: “This type of information is always welcome. Too many advisers have a scant knowledge of the various conditions and medical interventions, and this must reduce their capability when it comes to being an advocate of critical illness cover.”
In addition, LV= has also produced an ‘at a glance’ critical illness comparison table for advisers to compare which options each provider currently offers under its critical illness plan, to aid advisers in their decision making process with clients.
Both guides are available on the LV= adviser website.
