The report collates a mixture of useful data supplied by lenders
Mortgage Brain has relaunched its Lender Service Report, enabling mortgage advisers a single view of service levels of lenders throughout the industry.
The report collates a mixture of data supplied directly to Mortgage Brain by lenders, and information from their websites.
Mortgage Brain aggregates this lender data into one report, updated weekly, to support the whole of the market. Having all this information in one place means advisers can quickly get a snapshot of the state of service levels without having to visit multiple websites or make time-consuming telephone calls. This information will provide more transparency between lenders and brokers, enabling them to better manage customer expectations, a release stated.
For lenders, the report gives them the opportunity to gauge how their service levels compare with those of other lenders, giving them valuable insight on how their business is performing, according to a Press release.
The new report will be available to access quickly through a dedicated page on the Mortgage Brain website, with two separate reports available each week – one for residential and one for buy-to-let.
“The whole market is under immense pressure right now, we want to support brokers and lenders and the Lender Service Report does just that,” Neil Wyatt, sales and marketing director at Mortgage Brain, said.
“Advisers have all the information they need in one place, and lenders can benefit too by being better informed as to how their service levels rank against the rest of the market. This can only be good for all parties.”
