Of customers surveyed, 95% who have used the services of its network members over the last 12 months would do so again in the future.
The Group’s compliance department has involved a number of its Appointed Representative firms in its treating customers fairly (TCF) review. Part of this review involved customer satisfaction questionnaires being issued to a number of clients to gauge opinions of the levels of service they have received. In addition, three quarters of those asked rated the service they received as 5 out of 5.
Payam Azadi, head of marketing at The Mortgage Times Group, commented: “The Mortgage Times Group and its member firms pride ourselves on providing a professional service and treating our customers fairly. We constantly look to receive feedback on the products sold and service received, and we’re delighted that our significant increase in AR numbers we’ve seen in 2007 has gone hand in hand with a further improvement in treating customers fairly.”
