The Mortgage Application Tracker will be available on the bank’s website for applications submitted through Mortgage Trading Exchange or NatWest directly.
Sarah Taylor, service development manager at NatWest, said: “The launch of our new Mortgage Application Tracker will bring valuable time-saving benefits to the intermediaries we do business with.
“Whereas previously they had to pick up the phone or exchange emails to get an update, they can now log on and get a full view of a customer’s application in a matter of seconds. And, because it’s ‘real-time’, they will get the very latest update whenever they log on.
“We expect that this will lead to a significant reduction in the number of calls that brokers need to make. Not only will intermediaries save time, they will be better informed. That has to be a real benefit.”
Once on the website advisers need to enter customers’ Mortgage Reference Number, date of birth and surname to get a detailed update.
The tracker splits the application process into four steps: Assessment, Valuation, Offer and Completion.
