Taylor will take ownership of all the broker-facing service functionality for the business including the LiveTALK instant messaging service, online submission of applications and broker support.
Head of intermediary channel Graham Felstead said: “Our continuing appetite to lend and commitment to supporting the intermediary sector means we have been able to invest further in our people and systems to enhance our proposition.
“Sarah’s appointment will mean we have someone of immense talent who is well versed with brokers’ requirements to continue to drive through further enhancements and build on the robust service platform we have established.”
Taylor has worked in the banking sector for 25 years and has spent the last seven years of her career in the intermediary channel.
She has been central to the development of NatWest Intermediary Solutions’ online systems and the continuous programme of service improvement such as Scan & Upload and Electronic Customer Identification.
