Maintaining and updating core systems without assistance to the required level of security and service standards is becoming increasingly difficult for small and medium-sized building societies. Having invested heavily in technology, including writing its own software, NFML is in an ideal position to provide this assistance and has developed a number of mutually beneficial partnerships.
Newcastle Building Society has added a novel twist to its outsourcing business by recruiting a member of staff from one of its clients.
Kriya Patel, IT manager for third party services at NFML, explained: “Rapid expansion at NFML means we are creating new positions and we need to fill them with talented and experienced staff. An IT vacancy came up just as we signed the agreement with Shepshed, and fortuitously its own IT manager, Stewart Hayles, fitted the bill perfectly so we hired him. It was literally a case of one day he was managing Shepshed’s IT Technical aspects as one of their staff and the next day he was doing it as one of our staff.
“Stewart is still based in Shepshed and working full time for NFML looking after core computer systems for Shepshed, Melton Mowbray and Stafford Railway building societies.”
Stewart added: “I wasn’t entirely sure what the outsourcing agreement would mean for me, but it really has worked out as a win win situation. I still manage the technical requirements for Shepshed, and due to the success of NFML I have fresh opportunities to develop my own knowledge and skills.”
