The sourcing tool, Footsteps, will enable customers to monitor the progression of their loan over the lifetime of the application process.
The tracking system has 5 “footstep” stages, which change as the loan gets closer to completion.
Customers will be able to see exactly what is needed to complete their loan, view and download documentation and interact with their loan processor through real-time notes.
Nicola Georgiou, managing director of Moneio, said: “We are always looking for new ways to improve the experience for all of our customers. Following each step of their loan application has meant that customers receive their funds even more quickly. Going forward, we are looking to add more capabilities to ‘Footsteps’, including customers being able to upload their own documents.”
