The system offers registered brokers access to the progress of their cases from start to finish, at any time on any day of the week.
In addition, and uniquely among tracking facilities offered by bridging lenders, the Link Lending tracking system allows users to see correspondence and documentation and all communications between the lender, solicitors, brokers and customers.
John Maclean, Link Lending’s managing director, commented: “This latest addition to Link Lending’s communications technology has not been designed to replace the human element and stop brokers calling us. We are keen to stress that the class leading service standards we have brought to the sector will continue undiminished and we welcome any queries that brokers need to discuss.
"However brokers may need to check out the progress of their cases earlier and later than our office hours – especially in a lending sector that is characterised by clients that are often seeking very fast offers and advances.
"We believe that our new case tracking service, combined with our other unique lending features such as rates from +0.75 per cent, exclusive daily interest guarantee and no minimum loan terms or exit fees, makes our proposition to brokers and their clients not only unique but outstanding in the marketplace”.
The Link Lending case tracking system was developed jointly with the lender’s IT partners, using key input and feedback from brokers.
