Openwork Conveyancing aims to streamline cases by prioritising searches, chasing overdue stages and enabling the adviser to directly dial teams within solicitor firms.
Paul Shearman, mortgage and protection proposition director at Openwork, said: “As part of our review of the mortgage proposition, conveyancing was identified firstly as an area with significant potential for new growth, and secondly as an area that we wanted to improve further from a service perspective for the benefit of the end customer.
“We engaged ULS Group to explore how we could re-energise our existing proposition and are delighted with the result.
“Openwork Conveyancing not only delivers an improved service for our advisers and their customers; it also offers an opportunity to work more closely with our lenders on product design, helping them to add value to their proposition to our adviser network, whilst simultaneously reducing risk through focusing on a smaller number of larger solicitors.”
Using Openwork's conveyancing proposition the client will get 10% of legal fees for their next conveyancing case – ideal for buy-to-let landlords.
Openwork Conveyancing also includes a ‘Select Solicitor Panel’.
Openwork said solicitor firms on the panel have been chosen based on capacity potential, a track record of delivering a high quality service and high levels of professional indemnity insurance.
Ben Thompson, managing director at ULS Group, said: “It’s refreshing to have been involved in discussions that have focused largely on how Openwork can further improve the experience for their advisers’ clients.
“Whilst the mortgage market has settled for now on some sort of plateau, sooner or later activity will step up again.
“Openwork Conveyancing has been built very much with service in mind, and we are highly confident that the customer experience will be very strong and will stand out not just now but in particular when market conditions improve.”
