From Monday 30th October, an administrator will be allocated to each underwriting team to assist in updating the current case runs and responding to enquiries. This will leave the skilled underwriters more time to manage the new cases and dedicate more time to the more specific underwriting tasks. The administration team will be able to provide regular updates and deal with all day to day phone traffic. This will not mean a move to the lender type model as the underwriters will always be available to discuss cases.
Commenting on the changes, chairman of Optoma Andrew Seymour said: “We have always prided ourselves on our service and have become recognised for it. This is the secret to our success. However recently our usual standard has slipped and I would like to apologise to all of our clients. I want to assure you that there will be a significant improvement over the forthcoming weeks and our service will be back to an even higher standard.”
“At the moment we are experiencing exceptional levels of business, but unlike a lender we cannot increase our rates to stem this flow. We are not arrogant enough to believe that if we closed our doors to catch up you would come back. The team at Optoma are totally focused on their goal of providing industry leading service alongside being the largest distributor.”
