Nicky Stuart, processing manager at Optoma, said: “We are so pleased with our latest figures which have been achieved by the continuing development of our underwriters, fantastic support from our lenders and a greater presence of on-site underwriters. The team has been working hard to achieve the highest levels of customer service and we are not surprised that this is reflected by our first time offer rate being at an all time high.”
Tim Chadwick, First National’s regional lending manager – South, said: "The Optoma underwriters have worked incredibly hard with GE Money Home Lending's own onsite underwriters, resulting in a significant increase in the day one offer rate. Together, they have built up a genuine two-way relationship, demonstrated through regular and qualitative feedback together with individual guidance from the onsite team and a desire from the Optoma underwriters to improve their understanding of First National criteria. This has resulted in a sustainable improvement which we would hope to replicate across all other sites."
