Gary continues "I could not give advice on the product to the client as I have no access to a KFI. I did not charge a fee to the clients hoping they would use myself for their protection products, fair enough.
But this has not stopped the Nationwide adviser now trying to also sell protection products, calling the clients in specially.
Passing clients on to competitors this way is not the answer, although these clients are decent and I think they will use myself.
Involving clients in a power struggle is not TCF, nor is it fair to say ''you must use me'' all because i started the advice. The lenders need to start appreciating the brokers, because one day they may just need us again."
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