Responding to feedback received direct from its business partners, the move will help to both significantly reduce the administrative burden on the broker and have the potential to drive down completion times by days. The decision will mean that a broader group of customers will now be able to take advantage of Platform’s award winning ‘click’ suite of online facilities, providing a faster and more secure process from application through to completion as well as enabling a more consistent customer experience.
Mark Gordon, Head of Proposition at Platform said: “We have a commitment to continually improve our systems and processes with developments that make doing business with Platform faster and more efficient. Uptake of our online systems has increased significantly over the past few years so the decision to move to a fully online application process was therefore a natural next step for a progressive business such as Platform.”
“The advantages of speed, certainty and the obvious environmental benefits this approach will leverage are clear and demonstrate that it is now easier than ever to trade electronically with us.”
Platform’s Operational Support Managers and Business Relationship Managers will provide additional technical advice and guidance to business partners to ensure any queries are answered and the application process runs as smoothly as possible.
All paper-based applications received before close of business on 31 July 2008 will be processed as usual.
