Anna was previously site director with Sitel where she was responsible for implementing a number of customer services procedures and initiatives. Her role previous to this was with mail order specialists, DPA Direct as customer services director.
Anna will be primarily responsible for delivering and improving the current high standards of service through customer facing teams whilst managing internal and external SLA’s and the operational implementation of all strategic projects. She will also have direct interface with PlusOne’s key clients.
James Wallis, managing director of PlusOne Services, said: “I am delighted to welcome Anna to PlusOne and she brings a great wealth of experience and knowledge to the team. With over 11 years experience working in the customer services sector her appointment also reflects our position in the market and our commitment to providing high quality service standards to both our clients and customers.
“Her appointment is an integral part of our overarching strategy to grow and develop our infrastructure by appointing some of the very best external people in order to compliment home-grown talent. I am confident she will make a valuable contribution to the growth and development of PlusOne Services.”
