The 0800 numbers are now up-and-running for all departments, including sales and operations. Sales and marketing director Dudley Aldous said the move was a direct result of broker feedback.
"Offering the best possible service has always been our primary consideration. Recent customer satisfaction questionnaires have shown that, although our brokers were very happy overall, this is one area where we could further improve our offer,” he said.
“By listening to our brokers and being responsive to their wishes, we realised that switching to a freephone number was one way to provide an even better service.
“We are confident that this will make our offer increasingly popular with brokers and we look forward to working even more closely with them in the future.”
