Zurich received an overall rating of 7.3/10, with The Exeter and Scottish Widows receiving 6.4/10 and 6.3/10, respectively.
Protection Guru has rated Zurich, The Exeter and Scottish Widows as the highest performing insurance providers for their operational capabilities, in the first in its series of operational reports published.
Zurich received an overall rating of 7.3/10, with The Exeter and Scottish Widows receiving 6.4/10 and 6.3/10, respectively.
All three providers were rated highest for their annual statements procedure for advisers and consumers, receiving 9/10, whilst all received a nil rating for their practice management system integration.
Adam Higgs, head of research at Protection Guru, said: “Zurich, The Exeter and Scottish Widows achieved the highest overall ratings in Protection Guru’s operational ratings, as their operational performance met the requirements that Protection Guru identifies as needed to provide the most comprehensive and streamlined service to advisers and their clients.
“The protection market is innovating rapidly, and it is imperative that advisers are able to identify exactly the right protection product for their client, of which operational resilience is an important consideration.
"Protection Guru’s operational reports equip advisers with the data and insight to make more informed choices, enabling them to better understand different operational propositions and why they benefit the consumer.”
This report is the first in a four-part series of operational reports produced by Protection Guru which benchmark 12 of the UK’s leading insurers for their performance across 10 different operational features. Advisers can access each report in full via the Protection Guru website.
The next three highest rated insurers’ reports will be published next week on Protection Guru.
Read more: Guide to Zurich for intermediaries
