PSP Fieldcall can now receive instructions from Charlbury's Arrears Management System and download these to its network of field agents using its own AEGIS operating platform, reversing the process to report on activity and complete MI.
The Charlesbury Arrears Management System supports multiple integrations from firms throughout the arrears management process including asset managers, solicitors and eventually other field agent firms enabling the quick and efficient flow of information.
One of the many benefits of such integrations is that there is no need to re-key data into multiple systems which saves time and removes the opportunity for errors for both lenders and their suppliers.
PSP Fieldcall provides UK lenders with a network of specialist mortgage field agents.
These professional agents offer support to customers who have fallen behind with their payments and work with them to help reduce their arrears.
The network of field agents conduct interviews with borrowers in their home to devise a suitable arrears reduction programme. This is a holistic approach based on each borrower's circumstances.
Andrew Fowler, managing director of PSP Fieldcall said: “We often visit borrowers in difficult circumstances and so it is vital that we are able to act swiftly when we receive an instruction for work as often a sustainable resolution can be made with the borrower if discussions are held in a timely manner.
"By integrating with The Charlbury Group Arrears Management System it will enable us to receive instructions efficiently and will also allow us to return data to the lender electronically ensuring that the borrowers’ needs are communicated quickly and accurately. A single integration to the arrears management system also connects us to the raft of lenders already connected to The Charlbury Group.”
Paul Duckworth, director at The Charlbury Group said: “We’re delighted to be working with Andrew and the team at PSP Fieldcall and very pleased that the Arrears Management System will enable them to receive instructions electronically, saving them the time and inconvenience of re-keying the data into their own systems.
"We are constantly looking to expand the use of the Arrears Management System across the market so we are delighted to welcome a firm of the reputation and stature of PSP Fieldcall as our latest integration partner and our first in the field visit business.”
