Steve Walker, managing director of the Promise, said: "This has proven to be a valuable aid to brokers who deal with clients from the Asian community and Punjabi and Urdu speaking borrowers, who are not strong in speaking English and greatly appreciate the extra help and explanations they receive.”
Promise has grown its specialist team to four experienced members of the loan and debt solution team who can speak Punjabi and Urdu.
Walker added: “It made sense to formalise everything and let our brokers know it was available to their clients.
“I'm not aware of any other national master brokerage offering this facility which, I suppose, is surprising given that Punjabi and Urdu are in the running for position as the second most spoken language in the UK and have overtaken Welsh as the UK’s second language.”
Shaun Wellings, director of Charles Maddison Partnership, supported the move by Promise.
He said: “Promise dealt with a very complicated case and my client spoke very poor English. The team at Promise took over all discussions and explained everything in my client’s language to overcome some difficult obstacles.
“Without such specialism the case definitely would not have proceeded. It is a very impressive service.”
