The role has been created to coordinate the service that brokers can expect when they deal with QDL.
Having worked for Royal Mail as logistics manager for 5 years, she was responsible for setting the service benchmarks at a variety of call centre operations involving the provision of good service to both business and the public. More recently Jackie has provided project management in setting up a number of customer service operations, and before joining QDL had just finished project work in Spain for overseas estate agents, Medsea.
Jackie French said “ I am delighted to be involved with QDL, which has already set high standards in the way it deal with its broker clients. I am looking forward to bringing my experience to bear in building a sustainable and evolving service culture which will lie at the heart of QDL’s offering to the market.”
Beverley Kinchenton, Director of QDL commented “ We are thrilled to have Jackie on board. Her experience in the area of customer service will be invaluable to us going forward. One of the only ways in which companies can stand out in a competitive market is the quality of the service they offer. Jackie will help us to achieve that."
