A mortgage intermediary, who wished to remain anonymous, submitted an application online and sent all the necessary documentation and paperwork to RBS on the 11 August. A confirmation fax from the lender was received on the 18 August, to which he replied on 21 August.
However, the application had been cancelled without his consent. He said: “I have just tracked the application again and was astonished to be told that somebody from RBS had spoken to me on the 31 August and that I had told them that the case was not proceeding. I categorically deny ever speaking to anybody from RBS on that date.
“In my last conversation with the lender, a member of its staff confirmed that everything was okay. Yet today when I was told the case would be resurrected I was again asked the same questions to which I had given answers to on 21 August.
“Also, from 21 August to the 31 August no valuation had been instructed on the case, although it is shown as being outstanding on the 18 August.”
He added: “There is something not right about this situation and I am very concerned about the fact that somebody at RBS thinks they spoke to me about this particular case on the 31 August. Even if they had, there is no way that I would say the mortgage application was not proceeding. I am, after all, in my other role as owner of the estate agents, personally involved in selling the subject property.
“I would hope that the lender would look into this matter very closely indeed.”
A spokesperson for RBS Intermediary Partners confirmed the lender would be looking deeper into the case. They said: “We are reviewing the details of this particular case to establish what has happened and will work to resolve the issues as quickly as possible.”
The Royal Bank of Scotland (RBS) has been criticised for its application process.
