The key stage update service will employ a mix of emails and phone calls to keep mortgage intermediaries fully informed of case progress and the anticipated next steps in the process.
One of the key benefits for advisers will be greater clarity around loan approval decisions.
If an application is fully approved as submitted, brokers will receive an email confirming this decision. It will also outline the next steps, which will include the instruction of a valuation to take place. And, if further information is required, brokers will receive an email requesting specific details.
If an application can only be accepted at a lower loan amount or has to be declined, the adviser will be phoned by an underwriter to enable them to provide any further information which may affect the decision.
Finally, at the point of offer, brokers will receive a phone call from a member of the RBS IP Offers Team to go through the pre-offer check.
