The site allows intermediaries to generate online key facts illustrations (KFIs) and agreement in principles (AIPs), as well as track cases via the website and by email.
Caroline Marsh, director of intermediary mortgages for RBS, said: “I am delighted that we now have full online trading to make it even easier for our intermediary partners to do business with us. We have listened to our brokers and have focused our efforts on building a convenient and easy-to-use website.
“Once an application has been submitted online, cases can be tracked via the website, enabling brokers to see, at a glance, the status of all of their applications with us, whether they be First Active, RBS, NatWest, or The One account. We expect the website to become an integral part of our business relationship with our intermediary partners.”
By combining the four brands into one website, brokers only require one username and password to access the facilities.
Application forms are also pre-populated using data from the KFI and AIP, thereby saving the intermediary from rekeying the information.
Tony Catt, a sole broker, insisted that while the site wasn’t groundbreaking, it was very easy to use.
“RBS can be quite innovative at times but I’m not too sure about all four brands in the same site. However, it looks quite good and straightforward and is easy to get into. A lot of other lenders have had these things for ages and people like Halifax don’t even accept paper applications any more so we shall see if RBS will decide to go down this route now.”
